Full-Lifecyle Intelligent Services that Propel Continuous Advancement of Green Smart Transformation

Westwell has officially launched its new customer service brand, WeWell Service, to create a one-stop smart digital service solution for all scenarios across sea, rail, land, air, and industrial parks, driving the Ainergy transformation. Empowering customers for sustainable profit growth through full-lifecycle intelligent protection.

Smart Digital Expansion of Intelligent Services

While emerging technologies advance logistic transformations, they also pose new challenges for traditional customers. Traditional logistics enterprises often fail to respond flexibly to transformation challenges due to their insufficient input-output analysis and lack of O&M capabilities for smart equipment. This requires equipment providers to construct services and support systems to safeguard the entire transformation journey of logistics customers.

The intelligent customer service brand WeWell Service, newly launched by Westwell, adheres to the service philosophy of “Smart Service Throughout the Full Lifecycle,” providing end-to-end Ainergy services throughout the entire product lifecycle for logistics scenarios across sea, rail, land, air, and industrial parks. With a one-stop smart digital service platform, Westwell crafts customized intelligent service solutions for customers across the entire chain, supporting their green and smart transformation at every step.

To help clients build confidence and acquire the necessary capabilities throughout the transformation, WeWell Service empowers customers with four values: Empowerment, Planning Guidance, Development Assurance, and Smart Care. Each value is supported by a series of services, ensuring the customers receive reliable close protection and value-added services. Customers can thereby confidently embark on the transformation journey towards long-term development goals.

WeWell Service’s customized digital-intelligent services, which permeate the entire transformation lifecycle

Westwell’s global after-sales expert express that “The launch of WeWell Service is Westwell’s long-term commitment to customers worldwide. We are committed to offering robust product usage warranty and continuous empowerment services, ensuring the healthy development of customers’ businesses. Regardless of the scenario, climate, or operational process, Westwell will respond swiftly and go all out to ensure customers receive ever-stable and reassuring services.

Full-Lifecycle Business Empowerment

When clients purchase equipment or systems, Westwell provides not only the products but also a complete set of reliable and intelligent logistics solutions and management methods, enhancing product performance and increasing return on investment. To this end, Westwell is committed to providing ‘full lifecycle’ digital-intelligent services for every transforming client, including pre-sale consultation, product delivery, after-sales O&M, operational empowerment, upgrade and recycling, promoting sustainable healthy operations and profitability potential in their business.

In the pre-sales phase, Westwell’s LinkAIge Consulting Team attentively listens to customer demands, offering valuable advice and complete planning in key Ainergy transformation areas, as well as comprehensive consulting services, including resource integration, economic evaluation, and scenario operation simulation. Customers will receive a comprehensive transformation plan tailored to their specific needs, enabling a more efficient allocation of resources and building solid confidence in the long-term transformation journey.

Westwell LinkAIge Consulting Team express that “Ainergy transformation consulting services of WeWell Service take root in in-depth business diagnostics and optimization recommendations. These services encompass transport capacity, new energy infrastructure, and network and data security. They assist customers in diverse logistics scenarios to achieve optimal product combinations, delivering both environmental benefits and superior commercial returns.”

During the operational phase, Westwell’s expert service team will provide comprehensive support from equipment installation to official commencement, ensuring that products achieve rapid operational efficiency ramp as soon as they are deployed. During product delivery, the expert team enhances clients’ O&M capabilities through on-site demonstrations, O&M training, and an extensive knowledge base.

In daily O&M, WeWell Service provides borderless O&M support unconstrained by climate, scenarios, or operating conditions through globally authorized service stations. This includes one-on-one dedicated customer service, 2-hour remote expert support, and 24-hour on-site recovery and rescue. Additionally, WeWell Service supports an array of personalized spare parts supplies.

For future development, WeWell Service’s transformation experts can tailor comprehensive upgrade and transformation solutions. At the end of asset life, they assist customers in making optimal choices during asset decommission or replacement, ensuring safe and responsible components and battery recycling.

Crafting Customized Solutions that Offer the Optimal Choice

WeWell Service offers customizable service levels and optional service packages for customers and users of Qomolo, Cosmo, and other scenarios, significantly reducing their concerns regarding costs, while ensuring that their investments yield ideal returns.

Westwell cordially invites customers to visit our Customer Service Experience Center in Shanghai before making a purchase. Here, customers can explore new equipment, conduct tests and operations, and simulate operational scenarios to gain in-depth insights into Westwell’s industry operation cases, enabling them to make informed and wise decisions.

WeWell Service Customer Service Experience Center in Shanghai

The smart, green transformation of the logistics industry is not accomplished overnight and requires sustained value contribution from the entire industry chain. With the launch of WeWell Service, Westwell aims to further enhance its high-quality service system, providing a safe, efficient, and professional service guarantee for customers throughout the entire service chain. In the forthcoming transformation of the logistics industry, Westwell will remain steadfast in its service commitment, providing meticulous empowerment and care for customers, and working together to creat a green future for the industry.